CANCELLING YOUR ORDER

After you have clicked “PLACE ORDER,” your order begins to process and you cannot cancel or change your order.* Our system is designed to process and fulfill orders to get them on their way as quickly as possible. Once you receive your order in the mail, simply return any items you no longer want or need by following our return instructions.

*Note: You may only cancel your order if you receive an email notifying you that:

  • One or more items in your order is on backorder (You may only cancel the backordered items). Please contact us immediately via Live Chat or email [email protected] if you wish to cancel these items.
  • We are unable to process your payment information. Please contact us immediately via Live Chat or email [email protected] if you wish to cancel your order.

Cancellations Due To Order Processing Difficulties

Periodically, orders are cancelled by our system for different reasons. Some reasons are:

  • Unable to process your payment information
  • Cannot verify the shipping address
  • Duplicate order placed

If your order is cancelled, you will receive an email that will explain the reason for the cancellation.